IRCTC Helpline Number, Customer Care & Complaint Contact 2026

IRCTC Helpline Numbers

IRCTC Customer Care: 14646 (toll-free, 24×7). IRCTC Alt Number: 0755-6610661, 0755-4090600. Indian Railways Enquiry: 139 (24×7 — train info, delays, complaints). Railway Complaint (PG Portal): 1800-111-139 (train running, TTE complaints). Catering Complaint: 14646 and specifically at 1800-111-321 (food quality in trains).

IRCTC Email and Online Support

Email for complaints: care@irctc.co.in. For payment/refund issues: etickets@irctc.co.in. Refund status check: irctc.co.in → My Account → My Transactions → Payment History. For booking complaints: File on pgportal.gov.in (PM's Public Grievance portal) for faster response.

IRCTC Social Media Support

Twitter/X: @IRCTCofficial — tag them for quick response on complaints. IRCTC responds to social media complaints faster than email. Include PNR/transaction ID in your tweet.

When to Contact Which Number

Payment failed / refund not received: 14646 or etickets@irctc.co.in. Train delay / late running: 139. TTE issue / coach problem: 139 and Railway Complaint. Food quality complaint: 14646 and 1800-111-321. IRCTC account locked: 14646. PNR status: 139 (IVR) or pnralert.in.

Common Questions

What is the IRCTC toll-free number?

14646 is the primary IRCTC toll-free helpline, available 24×7.

What is the Indian Railways complaint number?

139 for train enquiry, delays, and general complaints.

How do I contact IRCTC for refund issues?

Email etickets@irctc.co.in with your PNR and payment transaction ID. Also call 14646.

How do I check my IRCTC complaint status?

Go to irctc.co.in → Help → My Complaints. Or track on pgportal.gov.in if filed there.

Useful Links

Check your ticket directly, track train running status, or read related railway guides.