Privacy Policy

Last updated: June 13, 2026

Welcome to PNR Alert ("we", "our", or "us"), operated by Harsh Raj. We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our service at pnralert.in.

1. Information We Collect

We collect the following information when you use PNR Alert:

• PNR Number — Your 10-digit IRCTC ticket reference number
• Mobile Number — Your phone number to send WhatsApp alerts
• Journey Details — Train name, date, and route fetched from the railway API
• Consent and Activity Logs — Subscription source, alert delivery status, scheduler activity, and admin actions needed to operate the service
• Usage Data — Basic analytics like page visits and technical diagnostics
• Cookies — Small text files placed on your device by our site and third-party services for functionality and advertising purposes (see Section 6 below)

2. How We Use Your Information

We use your information solely to:

• Check your PNR status from Indian Railways
• Send you WhatsApp alerts when your ticket status changes
• Show last checked and next scheduled check information
• Improve our service and fix technical issues
• Serve relevant advertisements via Google AdSense

We do not sell, rent, or share your personal information with any third parties for marketing purposes.

3. WhatsApp Alerts and Consent

By subscribing, you consent to receive WhatsApp messages from PNR Alert regarding your ticket status, journey reminders, and unsubscribe confirmations. We record consent source and time so we can prove and troubleshoot subscriptions. You can unsubscribe at any time by visiting our Unsubscribe page or replying STOP on WhatsApp.

4. Data Storage

Your data is stored securely in our database hosted on Supabase (PostgreSQL). We retain active subscription data until your journey date has passed or you unsubscribe. Operational logs such as delivery, consent, API usage and scheduler activity may be retained for debugging, abuse prevention and reliability monitoring. We do not store payment information.

5. Third-Party Services

We use the following third-party services:

• Google AdSense — For displaying advertisements. Google may use cookies to serve ads based on your prior visits to this site or other sites. You can opt out of personalised advertising by visiting Google Ads Settings.
• Twilio — For sending WhatsApp alerts and templates
• RapidAPI — For fetching PNR status from railway data providers
• Supabase — For secure data storage
• Render — For hosting our application
• Google Fonts — For typography; may set cookies for performance

6. Cookies and Advertising

We use cookies to improve your experience and to serve advertisements. Cookies are small text files stored on your device. We use them for:

• Functionality — Remembering your preferences and session state
• Analytics — Understanding how visitors use the site to improve content
• Advertising — Google AdSense uses cookies to show you relevant ads based on your interests

Google, as a third-party vendor, uses cookies (including the DoubleClick cookie) to serve ads on pnralert.in. Google's use of advertising cookies enables it and its partners to serve ads based on your visit to our site and/or other sites on the internet.

You may opt out of personalised advertising by visiting Google Ads Settings or by visiting aboutads.info. You can also disable cookies in your browser settings, though this may affect site functionality.

7. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. We strive to protect your information but cannot guarantee absolute security.

8. Children's Privacy

PNR Alert is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

9. Your Choices

You have the following choices regarding your data:

• Unsubscribe from alerts — Visit our Unsubscribe page or send STOP on WhatsApp
• Data deletion — Email us at support@pnralert.in with the phone number and PNR you used
• Opt out of personalised ads — Visit Google Ads Settings
• Disable cookies — Adjust your browser settings (note: some features may not work correctly)

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the date at the top of this page. Continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact:

Harsh Raj
📧 support@pnralert.in
🌐 pnralert.in/contact